Player’s withdrawal has been delayed
The player complied and subsequently confirmed receipt of her payment. The issue was then marked as resolved by the complaints team. The player from Spain had experienced delays in processing a withdrawal of 500 euros.
Player experiences delayed withdrawal.
The player from Germany had experienced a delay in payout and expressed frustration over the unreliability of the casino. The player had been waiting for payment for 20 days, which was won using real money, not a bonus. The player also reported that his account verification had been rejected and that the casino had not been responsive to his inquiries. Despite the efforts of the Complaints Team to assist, the player had requested to reject his complaint.
The issue was successfully resolved after the player had contacted the casino’s complaint center. The player from Germany had experienced a delayed withdrawal of 366 Euros from a casino that had not requested verification. He had been consistently placed in a long queue for live chat assistance and had been waiting for transaction processing.
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However, due to the player’s lack of response to our follow-up inquiries, we were unable to continue the investigation and therefore had to reject the complaint. The player from Spain had not received two withdrawals of €500 and €190. Despite having contacted the casino through chat and email, he only received automated responses stating that the payments were pending with the finance department.
The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team had advised her that it was common for withdrawals to take some time due to KYC verification or a high volume of withdrawal requests. They had asked her to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player later confirmed that she had received her payout. An Australian player had reported a delay in receiving three withdrawals from an online casino dated back to 18th April, totaling approximately $300 AUD. The player had contacted support multiple times but continued to face delays.
Eventually, the player’s issue was resolved, and he confirmed that his winnings had been credited to his account. The player from Greece had expected a withdrawal of 150 made 12 days prior. The casino had stated that the process was completed, but the player’s account showed no credit. The player had claimed to receive no satisfactory explanation for the delay. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint.
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